Training your Service Manager to

LEAD WITH CONFIDENCE

&

DRIVE PERFORMANCE

Unlock the Ultimate Toolkit for Service Managers





Some of the great people we work with

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Are These Challenges Holding Your Business Back?

As an owner, you want a Service Manager who can run your service department like a well-oiled machine—without you having to hold it together.

Constantly pulled into daily fires
instead of focusing on growth and strategy.

Technicians underperforming or not fully booked,

leaving revenue on the table.

Service manager acting like a dispatcher,

not a leader, creating bottlenecks.

Low morale and high turnover

that drain time, money, and energy.

Profitability swings month to month,

making it hard to plan or invest confidently.

No freedom to step away without chaos, because everything depends on you.

You’re not alone—these are the struggles most owners face when their service manager isn’t equipped to lead effectively.

What’s Inside the Academy

The Training is:

  • Live and virtual—no travel required

  • 12-week program connecting SERVICE MANAGERS for collaboration and shared learning

  • Weekly, 2-hour topic training sessions led by experienced home service pros

  • A second, weekly 2-hour live open call for Q&A, support, and real-world implementation help

  • Packed with step-by-step guidance, practical examples, templates, and tools you can use right away

  • Built for all skill levels—whether you’re brand new or a seasoned manager

what Service managers will learn:

  • Defining the Role of a Service Manager – Clarity on responsibilities and expectations for meaningful impact.

  • Key Performance Indicators and Scorecards – Master how to measure and manage what matters.

  • Leadership Development – Cultivate the mindset and skills to inspire.

  • Communication Mastery – Navigate conversations, resolve conflict, and motivate your team.

  • Onboarding & Training – Build efficient systems for quick and effective team integration.

  • Culture Building – Create a values-driven, high-performance environment.

The Training is NOT:

  • Pre-recorded, self-serve videos that leave you on your own

  • Generic business theory that doesn’t apply to your daily challenges

  • In-person seminars (save your time and travel expenses)

  • A “set it and forget it” program—ongoing support is part of the experience

How the Academy Works

Collaborative Group Learning

Grow alongside peers who understand your challenges.

Open Hours & Skill Development

Ongoing coaching and support to sharpen your leadership edge.

Expert Coaching

Led by industry veteran Justin Deese, offering strategic insights grounded in real-world success

.

7 Signs Your Service Manager Needs Leadership Training

From Manager to Leader: What You Can Expect

Imagine shifting from chaos to consistency—where your service department drives growth instead of draining your energy. With the right training and tools, here’s what you gain:

More time to focus on growth,

not daily firefighting.

A true leader running

the service department,

holding the team accountable.

Higher technician productivity

and fully booked schedules

that boost revenue.

A stronger team culture

that reduces turnover and builds loyalty.

Steadier profitability month after month, making growth predictable.

Freedom to step away

knowing the department will run smoothly without you.

Meet Justin

For the past 20 years, Justin Deese has been a leader in the Home Services industry. From bootstrapping to buying and selling half a dozen businesses, he has seen it all.

Justin is not just an industry expert; he’s a relatable and down-to-earth mentor. Clients describe him as ‘low-key’, ‘no drama’, ‘fun’, ‘caring’, ‘attentive’, ‘smart’, and ‘logical’. He prides himself on being able to relate to business owners in a way that not all coaching and training professionals can. With his extensive experience and hands-on approach, Justin is on a mission to make the business ownership journey smoother for others who have chosen the same path.

When he’s not busy training, coaching, speaking, and running businesses, Justin loves spending time with his family. Whether it’s going on hikes, relaxing at the beach, or out on the boat, he cherishes these moments of freedom and relaxation.

Beyond Theory—Transformation in Action

This isn’t just a leadership course—it’s a transformation. Service Manager Academy turns managers into confident leaders who know how to measure success, develop people, and build sustainable, high-performing service teams.

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